After Sales Service
Overview
Our experienced customer service team is ever-ready to fulfill your every data service need such as daily updating, system maintenance, answering of enquiries, and problem solving (usually solved within 24 hours period). We even specifically dedicated a professional team to meet the challenging demands of our clients. GTA has built a strong network to serve and support our customers, with offices in more than twenty-five major China cities, such as Hong Kong, Beijing, Shanghai, Wuhan, Chengdu, and Xian. Our sales and supports will be further strengthened with our network expansion to New York and London underway.
Where you can get helps
OnLine Live 800 An online system appeared on our Chinese website and RSC website). Through it, you can get immediate feedback from our professional representatives for questions on our products and services. This service is available only available during our working hours, Monday to Friday, 9am to 6pm.
For English service, please write us at gtacsmar@gtadata.com or make us a phone call at 86-755-83948443.
Troubleshooting Team
For troubleshooting or other technical inquiry, please contact our technical staffs at gtacsmar@gtadata.com with troubleshooting in the subject line.
On Line Request Form
You may also submit your questions by filling in the below request form, or write us at gtacsmar@gtadata.com directly, our representatives will contact you within 24 hours.